PETALED FAQ

1. When will my order ship?

All orders are processed within 1–3 business days. Pre-orders and limited-edition releases may take longer; estimated ship dates will be noted at checkout. Once your order ships, you’ll receive a confirmation email with tracking information.

2. Do you offer international shipping?

Yes! We ship globally. Shipping rates and delivery times vary by destination. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

3. How do I know what size to order?

We provide detailed sizing charts for each collection on the product page. For a perfect fit, we recommend measuring yourself and comparing it to our chart. If you’re between sizes, consider sizing up for comfort or down for a more sculpted fit.

4. How should I care for my PETALED pieces?

To keep your PETALED clothing looking its best:

    •    Machine wash cold with like colors

    •    Use gentle detergent

    •    Do not bleach

    •    Lay flat to dry or tumble dry low

    •    Avoid ironing over logos or embellishments

5. Can I return or exchange my order?

Yes! We accept returns or exchanges within 14 days of delivery for unworn, unwashed, and original-condition items with all tags attached. To initiate a return:

    1.    Email contact@petaled.com with your order number and reason for return.

    2.    Our team will provide a return authorization and instructions.

    3.    Customers are responsible for return shipping costs unless the item was defective or we made an error.

Exchanges: If you’d like a different size or color, simply indicate this when requesting your return. Once we receive your original item, your new item will be shipped.

Final Sale Items: Sale or clearance items may be final sale and are non-returnable.

6. What if my item is defective or damaged?

If your item arrives defective or damaged, please contact contact@petaled.com within 7 days of receiving your order with photos of the issue. We will provide a replacement or store credit immediately.

7. Can I cancel my order?

Orders can be canceled within 24 hours of purchase. Pre-orders or limited-edition items cannot be canceled once processed. Please email contact@petaled.com to request a cancellation.

8. How can I stay updated on new releases and VIP perks?

Sign up for our newsletter and VIP program to receive exclusive early access, 15% off your first order, and notifications about new collections.

9. Who can I contact for further questions?

For any other questions, email contact@petaled.com or message us on Instagram @petaledfitness (https://www.instagram.com/petaledfitness). We’re here to provide luxury service every step of the way.