Frequently Asked Questions
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All orders are processed within 5-7 business days. Pre-orders and limited-edition releases may take longer; estimated ship dates will be noted at checkout. Once your order ships, you’ll receive a confirmation email with tracking information.
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Yes! We ship globally. Shipping rates and delivery times vary by destination. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
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We provide detailed sizing charts for each collection on the product page. For a perfect fit, we recommend measuring yourself and comparing it to our chart. If you’re between sizes, consider sizing up for comfort or down for a more sculpted fit.
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To keep your PETALED clothing looking its best:
• Machine wash cold with like colors
• Use gentle detergent
• Do not bleach
• Lay flat to dry or tumble dry low
• Avoid ironing over logos or embellishments
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Yes! We accept returns or exchanges within 14 days of delivery for unworn, unwashed, and original-condition items with all tags attached. To initiate a return:
1. Email contact@petaled.com with your order number and reason for return.
2. Our team will provide a return authorization and instructions.
3. Customers are responsible for return shipping costs unless the item was defective or we made an error.
Exchanges: If you’d like a different size or color, simply indicate this when requesting your return. Once we receive your original item, your new item will be shipped.
Final Sale Items: Sale or clearance items may be final sale and are non-returnable.
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If your item arrives defective or damaged, please contact contact@petaled.com within 7 days of receiving your order with photos of the issue. We will provide a replacement or store credit immediately.
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Orders can be canceled within 24 hours of purchase. Pre-orders or limited-edition items cannot be canceled once processed. Please email contact@petaled.com to request a cancellation.
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Sign up for our newsletter and VIP program to receive exclusive early access, 15% off your first order, and notifications about new collections.
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For any other questions, email contact@petaled.com or message us on Instagram @petaledfitness (https://www.instagram.com/petaledfitness). We’re here to provide luxury service every step of the way.